Privacy & Cancellation Policy

Privacy

Provider agrees to keep Client information secure and confidential. However, it is the Client’s sole responsibility to remove medical prescriptions and/or narcotics prior to the day of cleaning.

Cancellations

In the event Client needs to cancel a scheduled cleaning appointment, at least twenty-four (24) hour written notice is required. Notice may be given via text message or email. Should Client fail to give twenty-four (24) hour notice, Client must pay the full cleaning fee for the canceled cleaning.

If a Client with a weekly service cancels a week, Client will forfeit any discount received and must pay a biweekly price of the cleaning service.

If, on the day of cleaning, Provider arrives at, but cannot access, Client's premises due to an aggressive pet or aggressive individuals, Provider reserves the right to cancel services until the situation is remedied. Client is liable to pay Provider one full cleaning fee for cancellation.

Provider reserves the right to deny services and/or terminate services because of safety concerns, financial concerns, and/or inappropriate/uncomfortable situations at and/or on Client's premises.

Provider reserves the right to reschedule cleanings with less than 24 hour notice due to inclement weather. Due to unforeseen weather, trac and/or cleaning delays, Provider’s Cleaners may arrive within 1 hour before or 1 hour after Client’s scheduled cleaning time.

If a Client requests an emergency cleaning, Provider will charge Client an additional fee to be negotiated at time of emergency request.

Provider does not provide services on Friday evenings or Saturdays. If Client’s scheduled cleaning day falls on a company holiday, Provider will reschedule with Client via text, email or phone.