Damages & Refund Policy

Damages

Provider is not responsible for damage incurred by the improper installation of any object on Client’s premises: for example, all surfaces are assumed to be sealed. It is the Client’s sole responsibility to notify Provider in writing prior to the day of cleaning so that Provider may clean properly.

Every effort is made to be as careful as possible with your items. However, accidents do happen. Items which are antique, irreplaceable, and/or hard to find are not covered by our breakage policy. It is the Client’s sole responsibility to remove these items prior to the day of your cleaning.

Refunds 

If Client is not satisfied with the Cleaning services provided by Provider, it is the sole responsibility of the Client to notify Provider in writing within 24 hours of rendered services so that Provider can return to Client’s premises to clean the specified unsatisfactory items at no additional fee.

Client must notify Provider in writing within 24 hours of their most recent cleaning date to report damage, breakage and/or loss of any personal items. It is the Client’s sole responsibility to email and/or to text Provider photos of damage, breakage and/or loss of personal items.